I don’t usually write about a car rental experience, but after working with Riviera Maya Travel Services, I had to share. During our 20-day stay in Akumal, we realized at the last minute that we needed a car, even though we initially planned to go without one. The Riviera Maya coastline is spread out, and unless you’re staying at a resort where everything is right there, you’ll need a car to get groceries, sightsee, or explore the beautiful surroundings—which is exactly what we wanted to do.
Our Airbnb host recommended Riviera Maya Travel Services, saying they absolutely trust this company, and honestly, it was one of the best recommendations we’ve ever received. Here’s why:
1. Affordable Pricing, Even with Insurance
One important thing to know about renting cars in Mexico is that, even if you have your own insurance coverage, you’re required to purchase the local car rental company’s basic coverage. This can drive up the price, but for 20 days, we paid just $537 USD, and that price included insurance! On top of that, we had to put down a $400 USD deposit, which was returned to us when we gave the car back.
Hotels in Riviera Maya: Top hotels
| Hotel | Stars | Discount | Price before and discount | Select dates |
|---|---|---|---|---|
| Fabiola Condo Hotel | ★★★★ | -55% | 126 57 | View hotel |
| Hacienda Real del Caribe Hotel | ★★★★ | -52% | 52 25 | View hotel |
| Hotel Riviera Del Sol | ★★★★ | -54% | 121 56 | View hotel |
| Wyndham Garden Playa del Carmen | ★★★★ | -27% | 80 59 | View hotel |
| Hacienda Paradise Hotel by Hospitality Wellbeing | ★★★★ | -14% | 46 40 | View hotel |
| Soho Playa Hotel | ★★★★ | -52% | 110 53 | View hotel |
| The Fives Downtown Hotel & Residences, Curio Collection by Hilton | ★★★★★ | -20% | 149 119 | View hotel |
| Hotel Kinbe | ★★★★ | -32% | 70 48 | View hotel |
| Illusion Boutique Hotel By BFH | ★★★★ | -32% | 54 37 | View hotel |
| The Palm at Playa | ★★★★ | -19% | 77 62 | View hotel |
| Hotel Las Golondrinas | ★★★★ | -23% | 77 59 | View hotel |
| We Uniq Hotel El Carmen Adults Only | ★★★★★ | -14% | 114 98 | View hotel |
| Grand Fifty Suites | ★★★★ | -33% | 75 50 | View hotel |
| Magic Blue Spa Boutique Hotel Adults Only | ★★★★★ | -32% | 152 103 | View hotel |
| Thompson Playa del Carmen - Adults Only - a concept by Hyatt | ★★★★ | -32% | 224 152 | View hotel |
| Posada Mariposa Boutique Hotel - 5th Avenue | ★★★★ | -53% | 85 40 | View hotel |
| Siesta Fiesta Hotel | ★★★★ | -33% | 52 35 | View hotel |
| Hotel Colibri Beach | ★★★★ | -28% | 168 121 | View hotel |
| City Express Playa del Carmen | ★★★★ | -19% | 104 85 | View hotel |
| Residences at The Fives | ★★★★★ | -31% | 367 254 | View hotel |
| Petit Lafitte Beach Front Hotel & Bungalows | ★★★★ | -34% | 229 152 | View hotel |
| Artisan The Handmade Hotel Collection 5ta Avenida | ★★★★★ | -5% | 65 62 | View hotel |
| Aspira Hotel Playa del Carmen | ★★★★ | -27% | 64 47 | View hotel |
| Omni Puerto Aventuras Beach Resort | ★★★★★ | -32% | 220 149 | View hotel |
| "5TH AVE WITH PARKING" Caribbean Paradise Boutique Hotel "by BFH" | ★★★★ | -19% | 74 60 | View hotel |
| Tukan Hotel Playa del Carmen | ★★★★ | -15% | 55 47 | View hotel |
| Nina Hotel Playa del Carmen | ★★★★ | -7% | 54 50 | View hotel |
| Hotel All Riviera | ★★★★ | -14% | 58 50 | View hotel |
| La Pasion Colonial Hotel Boutique By Bunik | ★★★★ | -43% | 99 56 | View hotel |
| dewl estudios & residences : THE KAHLO | ★★★★★ | -43% | 63 36 | View hotel |
2. Free Car Delivery and Airport Drop-Off
The convenience was amazing. The car was delivered directly to our Airbnb rental at no extra cost. Plus, on the day we left, we were driven to the airport—again, free of charge. We simply got out of the rental car at the airport and were on our way. It couldn’t have been easier or more stress-free.
3. Responsive Customer Service
We had a minor issue when the car didn’t start after a visit to one of the cenotes, making us think the battery was going. I reached out to the owner via WhatsApp, and she immediately arranged for the car to be swapped out. No hassle, no extra fees. The owner was super responsive and easy to reach throughout our entire trip.
4. Reliable and Trustworthy
It’s rare to find a car rental service that feels this trustworthy. Our Airbnb host had total confidence in this company, and after using them ourselves, I can see why. We were impressed by the level of service and care they provided throughout our stay.
If you’re visiting Akumal or anywhere in the Riviera Maya, I highly recommend using Riviera Maya Travel Services for the best car rental experience. They made our trip so much smoother and more enjoyable, and we had peace of mind knowing we were in good hands.
More on the Blog:
Is Mexico’s Riviera Maya safe for families?
See how much we spent for our 3 weeks in Mexico’s Riviera Maya.
What are the best things to do with kids in Quintana Roo, Mexico?
